1. About CleanBow

CleanBow operates an online directory that helps users find independent cleaning service providers. CleanBow does not provide cleaning services and is not a party to any agreement between clients and cleaning providers.

By using the CleanBow website, you agree to these Terms and Conditions.

2. Definitions

• “CleanBow” refers to the CleanBow platform and its operators.
• “Provider” refers to any cleaning business or individual listed on the directory.
• “Client” refers to any person or organisation using the directory to find a provider.
• “Services” refers to cleaning services offered by Providers, not by CleanBow.

3. Role of CleanBow

CleanBow:

• Acts solely as a directory and information platform
• Does not employ Providers
• Does not supervise, manage, or control services delivered by Providers
• Does not set prices, schedules, or service terms

Any contract for cleaning services is strictly between the Client and the Provider.

4. Use of the Directory

Users may:

• Browse listings
• Contact Providers via enquiry forms
• View information provided by Providers

Users must not:

• Misuse the platform
• Submit false or misleading information
• Attempt to bypass safeguards or moderation systems
• Use the platform for unlawful purposes

5. Provider Listings

Providers are responsible for ensuring that:

• All information provided is accurate and up to date
• They hold appropriate insurance and permissions
• They comply with applicable laws and regulations

CleanBow reserves the right to:

• Review, approve, suspend, or remove listings
• Request updated verification documents
• Restrict access to certain service categories

6. Verification and Standards

Verification levels indicate that certain checks have been completed.
Verification does not constitute a guarantee of service quality or suitability.

Clients are responsible for assessing whether a Provider meets their specific needs.

7. Fees and Payments

At this stage, CleanBow does not charge clients for using the directory.

Providers may choose paid listing options for enhanced visibility.
All payments relate only to directory listings, not to cleaning services.

CleanBow does not handle payments between Clients and Providers.

8. Reviews and Feedback

Users must not:

• Post false or misleading reviews
• Post abusive or defamatory content
• Incentivise reviews dishonestly

CleanBow may moderate, remove, or suspend reviews or listings where necessary.

9. Liability

CleanBow is not liable for:

• The quality, safety, or outcome of cleaning services
• Losses arising from agreements between Clients and Providers
• Damage, injury, or disputes related to services delivered by Providers

To the maximum extent permitted by law, CleanBow excludes all liability arising from use of the directory.

10. Suspension and Termination

CleanBow may suspend or terminate access to the platform if these terms are breached.

11. Governing Law

These Terms are governed by the laws of England and Wales.

2. Privacy Policy

(Website page: /privacy-policy)

CleanBow Privacy Policy

1. Introduction

CleanBow respects your privacy and is committed to protecting your personal data in accordance with UK GDPR and the Data Protection Act 2018.

2. Data We Collect

We may collect:

• Name and contact details
• Business information
• Enquiry information
• Verification documents (for Providers)
• Website usage data (cookies and analytics)

3. How We Use Your Data

We use personal data to:

• Operate the directory
• Process enquiries
• Review and verify Providers
• Improve platform performance
• Communicate with users

4. Legal Basis

We process data based on:

• Consent
• Legitimate interest
• Legal obligations
• Contractual necessity (where applicable)

5. Sharing Data

We may share data:

• With Providers when enquiries are submitted
• With service providers supporting our operations
• Where legally required

We do not sell personal data.

6. Data Retention

Data is retained only as long as necessary for operational and legal purposes.

7. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to processing
• Withdraw consent

Requests can be made by contacting CleanBow.

8. Data Security

We take reasonable steps to protect personal data through technical and organisational measures.

9. Changes

This policy may be updated periodically.

3. Disclaimer

(Website page: /disclaimer)

CleanBow Disclaimer

CleanBow provides a directory of independent cleaning providers for information purposes only.

CleanBow:

• Does not provide cleaning services
• Does not guarantee the quality or suitability of Providers
• Does not accept responsibility for services delivered by Providers

Users engage Providers at their own discretion and risk.

4. Provider Agreement

(Website page or onboarding acceptance)

CleanBow Provider Agreement

By listing on CleanBow, Providers agree that they:

• Are independent businesses
• Are responsible for their own services, staff, pricing, and compliance
• Will provide accurate and up-to-date information
• Will maintain appropriate insurance
• Will comply with the CleanBow Code of Conduct

CleanBow may suspend or remove listings where standards are not met.

5. Complaints and Disputes Policy

(Website page: /complaints)

Complaints and Disputes

For Clients

Clients should first raise concerns directly with the Provider.

If unresolved, concerns can be reported to CleanBow for review of the listing.

For Providers

Providers may raise concerns regarding:

• Reviews
• Listing status
• Platform decisions

CleanBow will review matters fairly and proportionately but does not arbitrate service disputes.

6. Cookies Policy

(Website page: /cookies)

Cookies Policy

CleanBow uses cookies to:

• Improve website functionality
• Analyse traffic and performance
• Enhance user experience

Users can manage cookie preferences through their browser settings.