Welcome to CleanBow! These Terms of Service (“Terms”) govern your access to and use of our cleaning services. By using our services, you agree to be bound by these Terms.

1. Services Provided

CleanBow offers residential and commercial cleaning services, including one-off, scheduled, and specialized cleaning. Service details, scope, and pricing will be confirmed at the time of booking.

2. Booking and Cancellations

• Bookings can be made via our website, phone, or email.

• Cancellations must be made at least 24 hours before the scheduled service. Cancellations within 24 hours may be subject to a fee.

• If our team arrives at the location and is unable to gain access, the full service fee will still apply.

3. Payments

• Payment is due upon completion of service unless otherwise agreed in writing.

• We accept [insert accepted payment methods].

• Late payments may incur additional charges or interest.

4. Satisfaction Guarantee

If you are not satisfied with the service provided, please notify us within 24 hours. We will return to address any issues free of charge or offer a suitable resolution.

5. Liability

• While we take great care during cleaning, CleanBow is not liable for pre-existing damage or damage caused by faulty fixtures or fittings.

• Valuable and fragile items should be secured or disclosed in advance.

• We carry public liability insurance, but clients are responsible for notifying us of any special requirements or risks on the premises.

6. Access and Safety

• Clients are responsible for ensuring safe and unhindered access to the premises at the time of service.

• Our staff reserve the right to refuse service if unsafe or inappropriate conditions are encountered.

7. Privacy

All client information is handled in accordance with our [Privacy Policy]. We will never share your information without your consent.

8. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website.

9. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@cleanbow.co.uk
Phone: 01509458259